Business process consulting
Find the bottleneck before building the fix.
Map bottlenecks, ownership and exception paths before selecting software or automating a process.
- 1Observe
Follow an actual request through the business
- 2Locate friction
Find waiting, rework and unclear decisions
- 3Define change
Agree an owner and a measurable improvement
Prepare the conversation
What needs attention in your system?
Select the areas you want to discuss. Download the list to share with your team.
0 areas selected
From implementation to ownership
What your team receives
Agree the scope and the acceptance evidence before delivery starts.
Process map
The people, systems, waiting points and decisions involved.
Included scope agreed before deliveryImprovement scope
A prioritised change with clear ownership and exclusions.
Included scope agreed before deliveryAcceptance criteria
Observable evidence that the revised process is useful.
Included scope agreed before deliveryDo not automate unnecessary work
The fragile approach
Automate the current process unchanged
Software can make unnecessary steps faster while preserving the delay or ambiguity that caused the problem.
The intended approach
Redesign the important handoff
Clarify decision rights, remove duplicate entry and define evidence that the new process works better.
Integration & business systems
Find the decision or handoff that slows the work.
Current workflow
Map the people, systems, queues and approvals involved in completing one business task.
Bottleneck evidence
Measure waiting time, rework and exceptions before choosing what to change.
Delivery priorities
Separate policy changes from software work and define acceptance for the first improvement.
A representative request, the forms or spreadsheets used, the people involved and examples of work that stalled or needed correction.
Discuss business process consulting
Bring the workflow, the constraints and the questions your team needs to resolve.